Chapter 258: Shallow and Inhumane
It was Friday and Qian ng was almost done with work when Li Min stumbled into her room, a faint look of panic on her face.
"Boss, sothing happened," she said quickly.
Qian ng looked up from the final lap of her last task, confused. "What is it?" she asked.
Li Min bit her lip. "You'll have to check the trending livestreams for reference." From her expression, Qian ng knew it was sothing huge. Once in a while, so brand would be thrown under the bus and there would be rants all over the internet about it.
It was probably Venus' turn.
She took her phone out and looked at the notifications on her phone. It was news alert from news outlets posting about Venus. She furrowed her brows as she opened the stream.
"…I understand that high end brands have different custor service guidelines, but this is too much. How shallow and inhuman have we beco that soone should get thrown out of the store because 'they don't fit in.'"
Qian ng startled and looked up at Li Min. "What is she talking about?" In the background she could hear the woman rant.
"She made a post shortly before the livestream about her being thrown out of one of our outlets because of her clothes."
Qian ng frowned. "Is this true?" she inquired.
"I have already called the store and asked them for information about the matter. The store manager is looking into it and responding to us shortly," Li Min assured.
Qian ng nodded and looked back at the stream. "Apparently, wearing non-branded clothes, shorts and slippers to Venus stores ans that the guest is not clean… that they have bad intentions." The strear rolled her eyes.
Qian ng quickly made note of this point. She could also see the outraged comnts and realized that this woman was a celebrity. She did secondary roles in web dramas and small productions all the ti. She was already on her laptop, digging out what companies she had done advertisents for as she listened.
This could very well be a targeted attack from another company or a genuine complaint. No company was stellar when it ca to custor service. Sotis, things fell out of the crack. No matter how difficult the job was, the employees couldn't disregard or embarrass the custor, that was the primary rule of being in the service industry.
In the comnts, she saw people comnting supportive comnts.
[If I ca in looking scruffy and dirty, they would throw out, too.]
[If they throw out a celebrity, just who are their custors? Gaudily dressed people?]
[High fashion and exclusive stores always have rights to admission reserved.]
[If we don't look the part, should we be thrown out as imposters? What nonsense!]
The comnts flooded the system and Qian ng could only watch as it went on. It was unwise to call her PR team imdiately and ask them to take down the video and post. Unless they had concrete evidence that what this woman was saying was false, they could not retaliate.
Taking down the stream would an like a big corporation trying to block the mouths of the common people. The outrage would grow further because of it and people would think that their outlets do treat custors differently based on how they are dressed and what part of society they co from.
The stream went on for half an hour longer with the woman answering all sorts of questions and adding on to what had happened. She was soon saying that the security had dragged her out, as well.
Qian ng pressed her fingers to her forehead as she slowly closed the live-stream and called in an ergency eting.
The public relations, marketing, and executive staff were all called in, so of whom had already gone ho.
"You must already know what is happening. We need to track each and every comnt posted. Give the online and offline statistics, which news agencies are saying what and how the sales are being affected. I trust that the team leaders know how to assign work between themselves. Once we have assessed the intensity of the crisis and found out what really happened, we will formulate a strategy to minimize the effect. Are we clear?" Qian ng asked.
She turned to Li Min. "You'll be working closely with the PR team on this. Forward all updates to my email."
She was probably not going ho today. Damn it.
It was the PR team head who spoke up. "Boss, the interns were already following the trends."
Li Min nodded. "It was one of the interns who made the first call about what happened."
Qian ng strained to smile. "That's wonderful. The interns this ti are really enthusiastic to work. Taking ti out of their personal lives to track how the company is doing. I will et them for a chat once this storm blows over," she promised.
That seed to lift the mood in the room considerably.
Now, it was a waiting ga. The whole team could only wait for the PR team to send all the figures and top comnts before they could co to a conclusion.
On the other hand, Li Min finally received a call from the particular outlet where this was happening.
"Boss, we have been sent the video footage and a formal explanation," Li Min whispered into her ears.
"Just tell the team. I want to hear their ideas on how to manage this crisis," Qian ng said. Last ti, it was her personal matter so she hadn't involved the employees in brainstorming, but this ti, it was a matter of the company's reputation. She was not the only person who knew best. The best in the industry from around the country had been employed by her to ensure that Venus's reputation was top notch.
And she trusted them.
The story unfolded like this.
The custor, the na of whom they didn't know at the ti was acting suspiciously since they walked in. After seeing a plethora of jewelry, just when the employee turned to bring out another box of rings, the woman tried to shoplift.
Reviews
All reviews (0)