Seeing Guan Kunling’s face growing colder and harsher, it seed he was about to make a move.
Tian Sangsang quickly stepped forward, positioning herself directly opposite the woman. If things escalated into a physical fight, the situation would beco uncontrollable. Others would naturally side with the weaker party, they’d undoubtedly think it was their shop bullying the custors.
After all, it’s often the case that being weak equates to being justified.
Tian Sangsang’s expression was calm and composed. Without haste, she raised her hand: "Everyone, don’t panic. Please calm down first. I am the owner of this store. I haven’t been running this shop on this street for long, but it’s been three to four months now. We conduct business with integrity, always putting custors first. Our goal is to provide a novel experience of beauty, not to make people uglier or cause harm. I will imdiately investigate this matter and give you all a proper explanation."
The shop owner had personally stepped forward. She was a polite and charming young woman with no temper tantrums or outbursts, her deanor remained kind. The custors began to quiet down slightly, far less agitated than before.
The woman glared at her with wide eyes, her tone hostile: "You finally showed up! Don’t think you can dodge your way out today; I won’t fall for your fake pretense. Just tell , how do you plan to take responsibility for my face?"
Tian Sangsang responded with a smile: "You’re right, there’s no dodging it. If it’s determined that our store’s product caused the problem, I will certainly compensate you, as well as all other custors who purchased the sa product. But if it’s not due to our product, and you’re intentionally harming our store’s reputation, I can equally involve the police to deal with you."
A hint of panic flashed through the woman’s eyes, but she quickly concealed it.
She bit back stubbornly: "The thief cries thief, huh? Your store might as well prepare to shut down."
"Rest assured, since I’ve promised to figure this out, I certainly will." Tian Sangsang scrutinized the woman’s face for a while, her gaze sharp. "Now, I hope you can answer a few questions for . Just relying on your words claiming it’s our product that caused the issue—how are we supposed to know you’re not lying? If everyone who faces issues with their skin starts blaming our store’s products, then we truly would be unfairly blad to death. After all, none of us witnessed you using our store’s products."
On the contrary, no one saw her not using them either. The woman sneered: "Think you can bully ? If you don’t want to compensate, just admit it. Asking a couple of questions won’t magically clear things up. Do you take your custors for fools?"
Tian Sangsang replied unflinchingly: "Then are you taking custors for fools too? Casually claim you used our products without proof, when the custors didn’t see it and you have no evidence either. Not only will they not believe you, I won’t believe you either. That’s why I need to ask you these questions."
"I can’t just let you slap labels on as you please. I have so many other custors. Since they’ve purchased my products, I’m responsible for them. If I don’t clarify this matter today, they’ll be left feeling uneasy."
These words were indeed true. Since Tian Sangsang aspired to expand her business, maintaining integrity as the foundation was essential. A product only gains favor and recognition when infused with sincerity alongside quality. Success isn’t sothing that happens by chance.
Well, good heavens—it felt like the accused suddenly flipped the narrative, appearing to chase the accuser instead. The crowd watching was now confused, unsure whom to trust. Based purely on words, both sides had justification for their claims.
Zhao Chun observed sharply from the side: "Madam, you’re claiming your face got damaged using this store’s products without evidence. Of course, they won’t blindly let you accuse without asking questions to understand the situation further. If you don’t even dare to answer, how do you expect us to believe you? Isn’t that right, everyone?"
"That’s right," the crowd echoed their agreent.
Among them were loyal patrons, expressing their trust: "Boss Tian’s products aren’t substandard. We willingly pay for them and choose to buy them. It’s our hard-earned money; if the products were bad, we wouldn’t buy them mindlessly."
"Exactly. I’ve been using products from Yi Pin Xiang Ju for over three months now, and I’ve never had any discomfort."
"Sa here, I’ve never experienced skin redness or swelling."
Tian Sangsang glanced at these loyal custors and felt touched before turning her focus back to the woman: "Are you saying you used our store’s products and that caused your skin condition?"
After hearing the loyal custors speak out, the woman suddenly felt less confident. She stiffened but nodded reluctantly: "Of course!"
"Could you tell which specific product it was from our store?"
"What else could it be? It’s the Calendula Toning Water! This product has been selling so well recently; everyone is rushing to buy it. I only tried so after hearing recomndations. Who knew—who knew my face would end up like this? I used to trust you so much, thought you were a reputable brand, and now look what’s happened—my poor face..." She began sobbing softly, her expression carrying a look of misery.
So of the surrounding people felt pangs of sympathy again.
Tian Sangsang nodded in agreent: "It’s true, having your face looking like this isn’t ideal. From what I see, it’s caused by an allergic reaction. Let be honest with you: our Calendula Toning Water doesn’t cause allergic reactions. Even though the label advises caution for sensitive skin, it still wouldn’t trigger allergies."
"Ah, so it’s allergies..." soone in the crowd murmured in realization.
"Now that she ntions it, it does seem like allergies."
"Sensitive skin shouldn’t use these types of skincare products."
Listening to the crowd’s comnts, the woman glared at Tian Sangsang: "You say the product doesn’t cause allergies, and I’m supposed to believe you?!"
Tian Sangsang’s eyes fell on her hands. "Let’s put it this way: I noticed your arm has visible tiny bumps. They are absolutely the result of an allergic reaction. I can confidently say you have skin prone to allergies. For individuals with sensitive skin, it’s not unusual for similar issues to appear on the face and arms."
The woman argued back: "I only experienced the allergy after using your product!"
"I’ve never heard of facial skincare products causing allergic reactions on the rest of the body," Tian Sangsang chuckled. "Allergies are fairly common conditions. Right now, we’re transitioning from spring to sumr, and allergies during seasonal changes aren’t unusual. Allergies can arise from various causes—seasonal shifts, pollen sensitivity, drastic temperature changes, or even dust factors. It’s impossible for our Calendula Toning Water to cause your allergy. Our Calendula Toning Water contains almost entirely calendula, rich in Vitamin C, which is excellent at enhancing the skin’s immune system. It serves to protect the skin, not trigger allergies."
The woman was about to retort, but Tian Sangsang spoke first: "If you don’t believe , we can test it."
"But testing might be too tedious." She narrowed her eyes and leaned closer, taking a sniff: "I sll a rose-like fragrance on your face. From my judgnt, your skin was already reactive due to allergies, and improper usage of skincare products worsened the condition, leading to severe redness and swelling on your face. Moreover, the product you used contains rose extracts."
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