Chapter 1792: Chapter 1647: Want to Make Money or Not?
Yun Duo had no experience either.
It was the first ti the store had business with such a large quantity, and the two of them wanted to do it perfectly.
But the custors in front of them repeatedly asked about the ingredients and certifications, the effects and return/refund procedures, and even urged them to hurry up and restock…
Coupled with the hundred thousand sales and the backend constantly confirming receipts, and re-confirming the paynt being received…
The huge numbers made them even more nervous.
If they didn’t answer well, what if they got exposed online or ended up on trending searches and got criticized?
The store’s products are obviously so good, but the service response being poor affecting it, that’s really frustrating, right?
Fortunately, although they didn’t know how to solve it, the two young workers didn’t think about covering it up on their own, and instead straightforwardly went to the boss.
Seeing those genuinely earnest long reviews and the number of purchase records the other party posted, Song Tan couldn’t help but sigh:
“What a loyal fan…”
And a bit lucky too, at least many of the items up there were sold in small quantities at the ti, yet they managed to get them.
She Min timidly suggested: “There are so many ssages in the backend right now that we can’t respond to. If we use automatic replies too much, the problems won’t be resolved, and those custors will get angry… Should we hire a couple more temporary people to handle it?”
What needs handling?
Song Tan carefully looked at the backend records again.
This place was previously managed by Zhang Yanping, who was especially proficient in switching between Xiao i and Xiao Li.
Now she didn’t want to bother two people at once, so she also asked Zhang Yanping:
“When you encountered such a large volu of inquiries before, how did you generally solve it?”
Zhang Yanping took a look and couldn’t help but chuckle: “I had never encountered such a large volu before.”
Well, then!
“Not only the custors are dizzy by the sales, but you guys are too. No matter how great she praises the products, or how many new custors there are outside, do you have more inventory?”
“If there’s no stock, then there’s no stock.”
He brought his laptop over and quickly edited a large graphic in bold black letters on a red background in the backend —
[Thank you all, the shop’s high-quality raw materials are hard to co by, so production is limited. As for the Mugwort Mosquito Repellent Cream, there’s really none left, thank you all.]
He wasn’t even willing to use more polite words and just posted it straightforwardly.
Thinking about it, he added on the product page:
[There are too many ssages in the backend, unless it’s an after-sales issue related to mugwort, we currently can’t spare staff to handle it, we apologize.]
The words were polite, but the post was bold.
The new custors who were just firing questions in the backend hadn’t even had ti to react when they saw the page in front of them turn gray.
A further look at the store’s only prominently placed link was this [No Stock] red graphic.
Everyone: …Well, there’s really no stock!
Isn’t this just a tactic to encourage pre-orders?
But no matter how they inquired, the ssages sent to the backend were only t with silly repeating bots.
Unwillingly, they scrolled down the product page and outright saw it written [No pre-orders, no inventory, no stock ans no stock, our store doesn’t indulge in scarcity marketing.]
New custors: …
Dumbfounded.
If old custors saw this slogan, they’d have to mutter a few complaints.
But new custors ca with the hype to the store and hadn’t even had ti to trust the post, and now they couldn’t spend their money.
Who would understand this feeling?
It’s so frustrating, more so than being scamd.
“See,” Zhang Yanping pushed the notebook back:
“Isn’t it solved now?”
“To do custor service, one needs to be attentive, and also bold. So custors only want to hear what they want to hear, you should say what needs to be said outright.”
“Also, don’t be superstitious about sales volus. You two, one an assistant, the other a writer and custor service, even if the sales aren’t good, it’s not your responsibility, what are you afraid of?”
“Just be respectful and polite.”
“Furthermore, if the link is out of stock, take it down. I know you want people to see good reviews, but if there’s no stock, our issue is production capacity, not custor reviews.”
What’s the use of having it up?
The more old custors see, the harsher they’ll criticize, isn’t it just making them crave more?
He shared his insights and passed on all his experiences.
With significant work experience, Yun Duo had never encountered such a strong-headed client before.
Now holding the notebook, she was full of amazent: “So it can be done like this.”
Zhang Yanping imdiately looked proud:
“Indeed! Initially, your boss didn’t even have a slightest sense of custor service, doing business in such a bold manner.”
“At that ti, I was even less polite than I am now.”
The straightforwardness paired with a simple rural vibe gave their early collaborations with Qiaoqiao’s various countryside livestreams a morable elent.
When t with dissatisfaction, Xiao i and Xiao Li could soothe it, and that was pretty much it.
That’s not feasible now.
There are too many people, and even the slightest stir can easily be blown up online. While we aren’t lacking custors, we also can’t unjustifiably bear bla or have mud thrown at us, right?
What he said made a lot of sense!
Yun Duo and She Min listened intently, filled with admiration.
Though the issue was resolved, Zhang Yanping privately went into several of Qiaoqiao’s groups to say a bit more:
“If you snagged so good stuff, it’s best not to brag too much online. Otherwise, it’ll beco harder to get, and we don’t make that much of it. Later, we’ll get accused of creating artificial scarcity, and that’s just unfair…”
He had such an innocent and pitiful look when he said this. Everyone was already a bit frustrated with the online hype, but upon hearing him, they imdiately nodded in agreent:
[Alright, alright, let’s keep it to ourselves and enjoy the good stuff. I won’t say more.]
[I couldn’t resist leaving a few more comnts.]
[The main thing is, when you get sothing so good, it’s hard not to show off a little—like a luxurious, secret indulgence that needs just a bit more spice.]
[I agree. During a barbecue in the yard, I applied this mosquito repellent cream and suddenly beca the coolest person at the table. So many people asked
for the link, but they couldn’t buy it. You don’t understand this kind of thrill…]
[Well, I don’t get it, but I know you’re feeling great now. Just don’t cry next ti when you can’t get your hands on the loot.]
[Bro, you put it like that. If it weren’t for the tens of thousands of boxes available this ti, I would never have been able to grab one before…]
Being unlucky is truly despairing.
And Mrs. Long Review, who posted online and sparked a trend, sat silently at the backstage watching the ssages, also reminding herself:
I can’t post like this next ti.
Long reviews are long reviews; why post them on other platforms?
What if this mosquito repellent cream becos impossible to get next year?
She’s been a fan for a while, witnessing Qiaoqiao’s family grow what they like, regardless of profit.
But just as the thought crossed her mind, there was a knock at the door with a package delivery.
Opening the box, a bottle of pickled sweet potato stems appeared, looking fresh and vibrant!
Mrs. Long Review eagerly checked the pickling date, which was precisely 8 days ago!
It was apparent they shipped as soon as it was ready, with no delays!
She imdiately opened the lid, and a slightly sour and spicy aroma hit her nose, making her salivate uncontrollably.
It was around 4 PM, an awkward ti to decide whether to try it or not.
If she tries it, she might not be able to stop!
But this is a pickle!
She comforted herself: taking one out won’t make a difference.
With just one bottle and strict instructions from Qiaoqiao not to cook with it, she had to at least taste it!
So she reached in with her chopsticks and picked a crunchy sweet potato stem.
The stem was slightly old, not tender but rather chewy.
Because the skin was lightly peeled, it wasn’t fibrous or annoying to chew. The older skin gave it a unique texture, becoming more flavorful with each chew.
The more she chewed, the more saliva she produced, making her crave a bowl of rice.
Oh dear.
She couldn’t stop salivating, the more she chewed, the more she wanted.
Hesitating for a mont, she reached in with her chopsticks again:
“Just one more, it won’t affect anything.”
When her husband ca ho, he found his wife and mother at the dining table, chopsticks in hand, waging an inner battle over the simple pickle jar before them.
He couldn’t help but laugh: “What are you doing? If you’re hungry, go ahead and eat.”
Both won swallowed their saliva, and Mrs. Long Review quickly stuffed a sweet potato stem into her husband’s mouth:
“Should we take a few out for pickles tonight, or fry them with chicken gizzards?”
“I feel like—”
His chewing paused.
He chewed again and, mumbling, said: “I feel like…”
Feel like what?
He couldn’t say because it was already so delicious, making him reach for another piece.
It was so tasty as it was, but what if it was cooked with chewy chicken gizzards and fragrant white rice or stead buns…
So torn!
His mind synced up with theirs, and the three of them shared the sa inner struggle.
That night, Mrs. Long Review posted sothing new on her social dia platform.
This ti, there wasn’t a lengthy comntary, just a picture of an empty pickle jar.
Another photo showed the last piece of stead bun being pressed hard into the jar, as if not wanting to waste a drop of the remaining sauce.
Looking at the caption below—
[#PickledSweetPotatoStems# No need to say much, there was only one pound, finished in one sitting, now my heart aches, I regret it so much…”
New followers: …
Wasn’t that the sa store?
When did they have pickled sweet potato stems again?
Eating a whole jar in one sitting—so sour and spicy, must be heavy on the palate!
And how co they seem to have so many good things? Surely sweet potato stems aren’t limited, right?
Then they hurriedly checked the online store!
Well…
Who would follow a store like this with nothing available for sale?
The links were grayed out, every single one.
What are they even selling?
Do they even want to make money?
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