"What are you all thinking about? Your heads aren’t focusing on real matters, gossiping about this and that. You’re salespeople, not village gossips. If anyone doesn’t want to work, just vacate the position. There are plenty of people eyeing this job."
Director Liu coldly reprimanded, and as soon as he finished speaking, the chattering crowd fell silent like quails.
Wow, Director Liu is really terrifying when he pulls a long face!
"Alright, listen carefully to the lecture. If you don’t want to study or can’t understand, then pack up and get out!"
After Director Liu finished reprimanding, he turned to Su Xiaoxiao, the cold face breaking into a few smiles: "Xiao Su, you can start now!"
The difference in attitude before and after was like night and day.
The salespeople and leaders from First Departnt Store exchanged glances, thinking that Su Xiaoxiao must have a powerful background. Otherwise, why would Director Liu be so amiable towards her?
But these thoughts were kept to themselves; no one dared to voice them.
Su Xiaoxiao cleared her throat and stood on the stage in the eting room, beginning today’s training.
She had served as vice president of the student council for three years in college, so standing on stage didn’t make her nervous.
"Before officially starting, I have a question to ask everyone. Does anyone know the answer?"
She cleared her throat and started, seeing no one responding she continued: "Anyone who answers will receive a small gift."
Once they heard about the gift, people imdiately showed interest.
Indeed, no reward ans no motivation.
Su Xiaoxiao thought to herself, anyway, she had plenty of small items in her space warehouse. Giving so out as gifts would help clear so space in the small warehouse.
Seeing the enthusiasm starting to build up, she continued with a smile: "Why do you think custors co to our departnt store?"
Once the question was posed, soone couldn’t help but whisper.
"What’s so interesting about such a simple question?"
"Exactly, why else would they co to our departnt store? To buy things, of course."
Director Liu cleared his throat with intent, and the scene beca silent as a chicken once again.
At this mont, a young girl with a round face raised her hand.
eting Su Xiaoxiao’s gaze, the girl blushed and felt a bit embarrassed.
Seeing Su Xiaoxiao nod at her, the girl imdiately responded loudly: "Of course, to buy things."
Su Xiaoxiao nodded at her: "Very good, co find after the session for your prize, a stainless steel tumbler."
As soon as she said this, the crowd broke into a commotion again.
"What? A stainless steel tumbler? Are you serious?"
"Just for saying one sentence, a stainless steel tumbler?"
"Oh man, if I knew earlier, I would have answered too. I could’ve answered that."
...
The discussions arose one after another, and the way they looked at the stage beca extrely enthusiastic.
This ti, Director Liu didn’t stop their discussions.
Su Xiaoxiao had discussed this with him before the training started, about preparing so rewards to motivate everyone.
He readily agreed, telling her to handle it, and he would take care of the expenses afterward.
See, the enthusiasm was imdiately heightened.
Su Xiaoxiao’s lips curled up, continuing with the previous question: "There are so many departnt stores, and quite a few individual businesses too. Why do people choose our departnt store?"
A bunch of people excitedly raised their hands, and Su Xiaoxiao casually pointed to a middle-aged woman who looked around forty years old.
The woman spoke confidently: "Why else? Because we’re Haining City’s First Departnt Store, with a comprehensive selection."
"Very good, co see after and register for a stainless steel tumbler as well."
The middle-aged woman beca flushed with excitent; just for saying one sentence, she got a stainless steel tumbler, it was too easy.
After Su Xiaoxiao finished, she continued: "Aside from that, can anyone think of other reasons?"
With the first two people receiving gifts, the salespeople who originally only wanted to watch the fun now eagerly raised their hands, fearing Su Xiaoxiao might not see them.
For a mont, the atmosphere in the eting room soared unprecedentedly.
Only in the following attempts did a few people provide not-so-accurate answers.
But Su Xiaoxiao was generous; even those who answered incorrectly or imprecisely received a consolation prize—a colored hair comb.
These tokens couldn’t be normally purchased.
The gossip that had been whispered quietly beca irrelevant, each person fixated their eyes on the stage, not wanting to miss Su Xiaoxiao’s questions.
Seeing the atmosphere had been effectively stirred up, Su Xiaoxiao moved on to the main topic.
"From the questions earlier, we understand that custors co to our departnt store primarily for our service and good quality, affordable products. Let’s first discuss how to better serve custors and make them feel welco, so they’ll choose us a second ti..."
Su Xiaoxiao quickly explained so modern service concepts, combining them with current real situations, and brought up several salespeople to demonstrate service etiquette.
Things like smiling with eight visible teeth, keeping a straight back instead of slouching...
The leaders of First Departnt Store sat at the front, initially thinking service etiquette wasn’t important.
But when they saw Su Xiaoxiao bring up so salespeople for a live contrast demonstration, they suddenly realized the importance of service etiquette.
With this training, previously gloomy employees, who seed like they were going to a funeral, instantly beca much more energetic.
If they were custors, seeing such spirited salespeople, even without buying anything, they would feel at ease.
Zhao Fumin couldn’t help but exclaim: "I never expected this Comrade Su, so young, yet truly impressive."
"Alright, everyone practice on your own first, and I’ll check on your practice results in ten minutes."
Su Xiaoxiao picked up her enal mug and took a big sip, walked off the stage slowly.
After talking for so long, her throat was starting to get hoarse.
Since she woke up early today, afraid of getting sleepy, she specially brewed two strips of coffee. Now, with the mug in hand, the fragrance of coffee imdiately spread.
While on stage, being far away, the crowd didn’t sll this aroma.
Closer now, soone curiously looked around.
"What’s that sll? Slls a bit burnt, mixed with a milky aroma."
"Seems to be coming from Su Xiaoxiao’s direction?"
Soone said, and everyone focused their gaze on Su Xiaoxiao, drinking coffee from the enal mug.
Even the leaders looked over curiously.
While others weren’t familiar with it, Director Liu had tasted coffee once.
Before, he had tried coffee when negotiating with a businessman from Hong Kong, in a foreign restaurant. It was bitter and astringent, not as tasty as their tea.
Seeing Su Xiaoxiao enjoying the drink, he couldn’t help but ask: "Xiao Su, isn’t that stuff unpleasant?"
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